Shipping Policy

Which countries do you ship to?

We currently ship to the following regions:

  • Asia: Hong Kong, Taiwan, South Korea, Singapore, Macau, Japan, Malaysia

  • North America: US, Canada

  • Europe: UK, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland

  • Other: Australia, New Zealand, United Arab Emirates

For international shipping outside of Hong Kong, Fur Gray Studios is not responsible for paying any fees related to duty, customs and/or taxes that may incur.

If you have any questions about the above, please contact us at hello@furgraystudios.com.

What are the shipping options within Hong Kong?

Within Hong Kong, we offer two methods of shipping:

  1. Hongkong Post: Free shipping. Includes basic tracking.

  2. SF Express: A flat rate of $8 USD is applied. Includes advanced tracking.

Please note that Hongkong Post couriers require a signature upon delivery.

Fur Gray Studios is not responsible for any packages that become lost once delivery has been completed.

How can I contact you?

For any enquiries, please contact us at hello@furgraystudios.com.

As we are a small team, please allow 2-3 business days for us to get back to you.

Which payment methods are accepted?

We accept payment through all major credit cards, as well as Apple Pay. All prices shown on the website are in USD.

Exchanges & Returns

What is your return policy?

Due to the limitations of COVID-19, we cannot accommodate returns at this time. We also do not accept size exchanges for apparel items. All purchases are final.

How do I exchange a defective or damaged product?

Please email hello@furgraystudios.com with an attached image of the damage/defect within 3 days. The item must be in the original and unused condition along with packaging to be eligible for an exchange.

Fur Gray Studios will not accept any exchanges without written communication via email and authorised confirmation.